This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through this website (hereinafter, the “Terms”).
These Terms and the Data Protection Policies may be amended. It is your responsibility to regularly read through them, as the Terms and the Data Protection Policies in force at the time that you use this website or at the time of the formation of the Contract (as defined below) shall be the applicable ones.
The Contract (as set forth below) may be executed, at your discretion, in any of the languages in which the Terms are available on this site.
- OUR DETAILS
Sale of items through this website is carried out under the WAREHOUSE name by “ Warehouse Food and Wine SA Restaurants, Wine and Coffee Trading ” (hereinafter WAREHOUSE), a Greek company, head office: Mavromichali street and 21, Valtetsiou street, TIN: 997475760, Tax Athority: FAE Athens.
- YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.
- USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
- To use the website exclusively to make legitimate enquiries or orders.
- Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
- To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).
If you do not give us all of the information that we need, we may not be able to complete your order.
By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
- SERVICE AVAILABILITY
Items offered over this website are available for delivery to Greece or abroad.
- HOW THE CONTRACT IS FORMED
The information set out in the Terms and the detail contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract in respect of any items will exist between you and us until your order has been expressly accepted by us. If we do not accept your offer and funds have already been deducted, these will be fully refunded.
To place an order, you must follow the online shopping process and click on “Authorize payment” to submit the order. After this, you will receive an email from us confirming receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the “Shipping Confirmation”). The contract for the purchase of an item between us (the “Contract”) will only be formed when we send you the Shipping Confirmation.
The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items, which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.
- AVAILABILITY OF ITEMS
All orders for items are subject to availability and in this regard, in the event of supply difficulties or because items are no longer in stock, we reserve the right to give you information about substitute items of an equal or higher quality and value, which you can order. If you do not wish to order the substitute items we will reimburse any monies that you may have paid.
- REFUSAL OF ORDER
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances, which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time.
We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
Subject to availability (see Clause 7 above), and unless there are any exceptional circumstances, we will endeavour to fulfill your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation.
Delays may occur depending on the delivery area on any unforeseen circumstances.
If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and you may either keep the Contract and set out a new delivery date or contact end the Contract and receive a refund for any items you have paid for but not received. Please note however that we do not deliver on Saturdays or Sundays.
For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.
- UNABLE TO DELIVER
If the courier company is unable to deliver, your items will be returned to its depot. The courier company will leave a note, explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location, please contact the courier company again to rearrange delivery for another mutually convenient day.
If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.
Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, which we are entitled to charge you.
- RISK AND TITLE
The items will be at your risk from the time of delivery to you or to a third party, nominated by you, other than the carrier.
Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 9), whichever is the later.
- PRICE AND PAYMENT
The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund.
We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation), if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on this website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide that is an integral part of the Terms.
Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.
Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in the “My Account” area.
Payment can be made by cash cards, prepaid cards or debit cards, Visa, Mastercard, Diners, American Express and VivaWallet. We also accept payments by Pay on Delivery (Pay on delivery is available only for purchases within Greece) or by deposit to our company’s bank account.
To minimize the possibility of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request a pre-approval of your card to make sure there is sufficient credit balance to complete the transaction.
By clicking “Authorize payment” you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or the credit voucher card. Credit cards are subject to validation checks and authorization by your card issuer, but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.
- BUYING ITEMS AS A GUEST
The functionality of buying items as a guest is also available on this website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non- registered user.
- VALUE ADDED TAX
All purchases done through this website are subject to the statutory Value Added Tax (VAT).
- RETURNS POLICY
15.1. RIGHT TO WITHDRAW
If you act as a consumer, you have the right to withdraw from the Contract (except in the case provided for in clause 15.3 below, where the right of withdrawal is not granted) within 14 days, without giving any reason. The product must be intact in its original sealed packaging and all of its contents.
The withdrawal period will be expired within 14 calendar days from the day you or a third person indicated by you (other than the courier), acquires the physical possession or control of the goods. In case you have ordered more than one items, the withdrawal period will be expired the day you or a third person indicated by you (other than the courier), acquires the physical possession or control of the last product.
In order to exercise the right of withdrawal, you can notify WAREHOUSE by sending a letter to the post address mentioned in article 2, by calling 2155408002, by sending an email to firstname.lastname@example.org or by using our contact form stating expressly your decision to withdraw from the Contract (eg by mailing a letter or sending an email). You can also use the model cancellation form as set out in the Appendix to these terms, although it is not obligatory.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.
15.2. Effects of withdrawal
We will refund all payments received from you, including the costs of our standard delivery option (except for any additional costs resulting from your choice of any delivery method other than the ordinary delivery method that we offer), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees.
We may withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is the earlier.
You must send back the items or hand them over to us without undue delay, and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. The deadline is met if you send back the goods before the expiry of the period of 14 days.
If you do not use the courier company we propose, you will need to bear the cost of returning the items to us.
You are only liable for any diminished value of the items resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the items.
15.3. Other Provisions
You do not have the right to withdraw from your Contract when it is for the delivery of sealed items that are not suitable for return for health protection and that have been unsealed after delivery.
Your right to withdraw from the Contract applies only to products returned exactly in the same condition as you received them. No amount will be refunded if the product has been used after it has been opened if the product is not in the same condition as it has been delivered or if it has been damaged. Therefore, you must take care of the products while in your possession. Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items. In any case, you must return the products together with the receipt you received on delivery. When you receive the order, you will find a summary of how you can exercise your right of withdrawal.
If you choose to return a product through a courier company, you should contact us through our online contact form or by calling 2155408002, and we will arrange the courier company to collect the item from your home. You must return the product to the same packaging as you received it. In the case that you made the purchase as a visitor, you can request to return the product via courier by calling 2155408002. None of the above options will incur any additional costs for you.
If you choose not to use the courier company of our choice, you will be charged for the return costs. Please be aware that if you want to return the goods in any other way, we have the right to charge you for the direct costs we may incur to receive the goods in this way.
After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period (article 15.1) and all the items, which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earlier. The refund will always be paid using the same payment means you used to pay for your purchase.
You are responsible for the cost and risk of returning the items to us, as indicated above.
If you have any questions, you can contact us via the contact form of our website, or by calling 2155408002.
15.4 Returns of defective items
If the item that you have received is defective, at the time of the delivery, please notify us, at your earliest convenience, by using the contact form, describing the product and the defect in details, or by calling 2155408002, and we will give you instructions.
You can return the product using the courier company we work with by requesting a home collection. Please provide the proof of purchase you received when the product was delivered to you.
After examining thoroughly the item, we will inform you as soon as possible of whether you have the right to reimbursement of the amounts paid or a replacement of the item (if this is possible). The refund will be paid or the replacement of the item will take place as soon as possible and, in any case, within 14 days from the date on which we confirm that you are entitled to reimbursement or replacement of the item.
In the case of defective products, the amount paid by you when purchasing the product will be refunded in full, including shipping costs and any other reasonable costs incurred in returning the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
These provisions do not limit any applicable statutory rights.
- LIABILITY AND DISCLAIMERS
Unless otherwise explicitly stated in these Terms or in law, our responsibility in connection with any product bought through our e-shop is strictly restricted to the selling price of the product in question.
Without prejudice to the above, to the fullest extent permissible pursuant to law and unless otherwise provided in these Terms, we assume no liability for any of the following losses, whatever the cause:
- Loss of revenue or income
- Loss of commercial activity
- Loss of profit or contracts
- Loss of expected savings
- Loss of data, and
- Waste of administrative resources or work hours
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
We have a legal duty to supply items to you that are in conformity with the Contract, however, without affecting that duty and to the fullest extent permitted by law, all item descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising. Where you are contracting as a consumer, in line with our obligations at law, we will be responsible for delivering items to you that: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which items of their kind are normally used and (iii) show the quality and performance which are normal in items of the same type and can which can reasonably be expected. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the items available on this website.
Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.
- INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
- VIRUSES, HACKERING AND OTHER CYBERCRIMES
You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack.
By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately.
We will use reasonable care and skill to ensure that this website and App are safe, secure and free from bugs, viruses and other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.
- LINKS FROM OUR WEBSITE
We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
- WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will
contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us should be given to us via our website contact form. Subject to and as otherwise specified in Clause 20, we may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
- TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or your rights under the Contract or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.
- EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (force majeure).
An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
- Any shipping, postal or other relevant transport strike, failure or accidents.
Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.
If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or/and if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms.
No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.
If any of these Terms or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- ENTIRE AGREEMENT
These Terms, as well as any document expressly referred to therein, constitute the complete agreement between us regarding the subject of each Agreement and supersede any prior written or oral agreement, conciliation or settlement between us.
Both of you and us acknowledge that, for the conclusion of a Contract, none of us has relied on any statement, commitment or promise that may have been given by the other party or implied orally or in writing in our negotiations prior to this Convention, unless expressly stated in these Terms.
No party may exercise a remedy in respect of any false declaration made by the other Party, either orally or in writing, prior to the date of each Contract (unless the false statement was made in error) and the use of remedies by the Another party will only be allowed for any breach of contract, as provided in these Terms.
- OUR RIGHT TO AMEND THE TERMS
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.
- LAW AND JURISDICTION
The use of our website and the Contracts for the purchase of items through such website will be governed by Greek law.
Any dispute arising from, or related to the use of this website or to such Contracts shall be subject to the non-exclusive jurisdiction of the Greek courts.
If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.
We welcome your comments and feedback. Please send all feedback and comments to us via our live
Website contact form
If you as a consumer consider your rights have been breached, you can address your complaints to us by emailing email@example.com, in order to follow our complaints handling procedure.
If you purchased from us through our website, we inform you that following Regulation EU 524/2013, you may be entitled to seek to settle the consumer dispute with us out-of court, through the EU platform for online dispute resolution which is available at http://ec.europa.eu/consumers/odr/.
Last updated on 23/9/2019
Model cancellation form
(Complete and return this form only if you wish to cancel the contract)
To Warehouse Food and Wine SA Restaurants, Wine and Coffee Trading
I hereby give notice that I cancel my contract of sale of the following items:
[customer to insert description of items]
Ordered on/received on (*) ………………………………
Name of consumer ……………………………………………
Address of consumer …………………………………………
Signature of consumer (only if this form is notified on paper)
(*) Delete as appropriate
- Credit card payment
WAREHOUSE e-shop accepts all Visa, Mastercard, Diners and American Express debit, credit and prepaid cards, as well as VivaWallet cards.
Your transactions at our e-shop are made through VivaWallet’s online payment service.
For credit card purchases, you should follow the instructions mentioned in the e-shop. In the order form you will need to fill in your credit card number and expiration date. The credit card will be charged after preliminary inspection and certification of data and validity. You are the only responsible for the true and accurate recording your credit card data.
The buyer must also be the holder of the card used in the transaction.
The same applies if you order for a company. In this case, the card should be a corporate one and the name of the recipient should be written on the card.
- Payment upon delivery of the order to your place (cash on delivery is available only for purchases within Greece)
You will have to pay the courier officer who will deliver the order to your place, acting on WAREHOUSE’s behalf.
- Payment by bank deposit
If you do not have a credit card or if you cannot be at home during the hours we deliver, you can pay your order through a bank account.
Pay by transferring the total order value to the following bank account:
Piraeus Bank IBAN GR09 0172 0510 0050 5106 3135 609 or to our VivaWallet account IBAN GR1970100000000837037394176.
In order to proceed with your order, you should email us the scanned document or electronic bank receipt at firstname.lastname@example.org
Your order will be shipped, as soon as we receive the copy of the bank transfer payment.
DELIVERY METHODS AND COSTS
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.
- Regular Delivery
Delivery of products up to 5 kilos
- In Attica, EUR 3,50, VAT included (plus EUR 1,20 per extra kg)
- Outside of Attica, EUR 4,00, VAT included (plus EUR 1,20 euros per extra kg)
Orders over EUR 50, delivery free of charge.
Estimated delivery time varies between 1-5 business days, depending on the delivery address: next day delivery in & out of Attica (inland), delivery 1-3 business days outside of Attica (islands). Inaccessible areas, need for 1-2 extra days.
– Express delivery: delivery the following business day and payment of a surcharge of EUR 1,00 per kg.
Please note that deliveries are only on business days, not on Saturdays and Sundays.